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Frequently Asked Questions
The most common questions about supply, quotation, logistics and documentation processes.
Supply & Orders
Which product groups do you supply?
We supply a broad range of industrial chemicals across nine categories: alcohols, amines, acids, phosphonates, glycol ethers, glycols, ketones, monomers and other essential chemicals.
How can I request a quote?
You can submit your request using the “Request a quote” button on the relevant product page or via the contact form. Our team will respond as soon as possible with price, stock availability and delivery time.
Is there a minimum order quantity?
The minimum quantity varies depending on the product, packaging type and delivery terms. We determine the most effective model for your needs together.
Do you provide samples?
Sample requests are evaluated based on the product and quantity. Simply submit your request via the contact form.
Why are prices not listed on the site?
Because prices vary with quantity, packaging, delivery terms and current market movements, we work on a quotation basis. This lets us offer you the most accurate and up-to-date price.
Logistics & Delivery
How do delivery and logistics work?
We operate a source-to-door delivery model. We plan transport modes suited to the nature of the product, in line with high safety and quality standards.
Which transport modes do you use?
We use road, sea and rail transport depending on the product’s hazard class, volume and delivery time. The right mode affects both safety and cost efficiency.
What packaging options are available?
Depending on the product and application, we offer packaging options including IBC, drum, canister and bulk. We determine the right packaging together with you.
What is the delivery time?
Delivery time varies by product, quantity, origin and transport mode. The exact time is shared with you during the quotation stage.
Which regions do you supply to?
Thanks to the strong supply chain we have established with leading manufacturers, we deliver products sourced from a wide manufacturer network to our customers.
Quality & Documentation
Do you provide Safety Data Sheets (SDS)?
Yes. The Safety Data Sheet (SDS) is shared upon request and contains all the information needed for safe handling, storage and transport.
Do you provide technical data sheets and Certificates of Analysis (CoA)?
Documents such as technical data sheets and Certificates of Analysis (CoA) are provided per product upon request.
What certificates do you hold?
We hold ISO 9001 (Quality), ISO 14001 (Environment) and ISO 45001 (Occupational Health & Safety) management systems, along with KKDİK/REACH regulatory compliance. Documents are shared upon request.
Are the products regulatory-compliant?
We supply our products in compliance with the relevant legislation and quality requirements, notably KKDİK/REACH.
How is product quality assured?
Quality is assured by working with reliable manufacturers, maintaining traceability and following our processes within ISO management systems.
Products & Scope
Which sectors do you serve?
We provide inputs to a wide range of industries, including paint and coatings, plastics and polymers, textiles, detergents and cleaning, pharma and medical, cosmetics, food, water treatment, construction, agriculture, metalworking, and adhesives and inks.
I can’t find a product on the site — can you still source it?
Thanks to our wide manufacturer network, we can also source many chemicals outside the catalogue. Simply send us your requirement via the contact form.
Can I search for a product by CAS number?
Yes. Using the search box on the site, you can search by product name or CAS number and quickly reach the relevant product’s detail page.
Where can I see the applications of the products?
Each product’s detail page includes a description, applications (where available) and the CAS number. You can also find guides about product groups in our blog articles.
Do you provide technical guidance on product selection?
Our team provides guidance in selecting the right product and solvent for your application. Just share your requirement and intended use.
Contact our team for your product requirements and collaboration opportunities.
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